FAQ
1. How can I contact Sylverona?
You can reach us via email at info@sylverona.shop or by phone at +44 750479156. Our team is happy to assist you with any questions about products, orders, or shipping.
2. What are your shipping options and costs?
- Free shipping on orders over $59
- Standard shipping: $7.8
- Express shipping: $12
3. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs will vary depending on your location.
4. What is your return policy?
We accept returns on unused, unopened items within 30 days of delivery. Items must be in their original packaging. Please contact us before returning any items.
5. How can I return an item?
Email us at info@sylverona.shop with your order number and reason for return. We will provide you with instructions and a return address.
6. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned items. Original shipping costs are non-refundable.